Maintenance & support
Website Support Without the Agency Runaround
How it works
You contact me. Not a queue.
With most agencies, a text change goes into a system, gets assigned to whoever is free, and comes back days later — often from someone who has never seen your site before.
Here, you’re messaging the person who built it. I already know how the site is put together, so there’s no ramp-up before the work starts.
What to expect
Most messages answered the same business day, during Mon–Fri, 8:00 AM – 6:00 PM. Urgent problems — a site that’s down or a form that’s stopped sending — jump the queue.
- 01
You send it over
Call, text, or email — whatever's quickest. A photo of a handwritten note works. You don't have to file anything or log into a portal.
- 02
I confirm what you want
If it's clear, I just do it. If there's a decision to make, I ask one plain question rather than sending a form back.
- 03
It goes live
Small changes are usually quick. Bigger ones get a realistic timeline up front, so you're not left wondering.
What I help with
The kind of thing people send me
- Text and copy changes across any page
- New photos, swapped images, and gallery updates
- Updated hours, service areas, and contact details
- Adding new services or new pages as the business grows
- Fixing things that have broken or started behaving oddly
- Contact and quote form troubleshooting
- Checking that lead notifications are still arriving
- Speed and performance improvements
- Help with hosting and domain settings
- Small, ongoing improvements as you learn what customers ask for
Sites I build are hosted on modern infrastructure with HTTPS handled for you, and I take care of that setup as part of the project. If your site is slow rather than broken, a redesign is sometimes the better answer than patching around it — I’ll tell you which one I think you need.
Didn’t build your site? That’s fine.
I take on support for sites I didn’t build, as long as I can get proper access to them. Send me the web address and tell me what you’re stuck on, and I’ll let you know honestly whether I can help or whether you’d be better off elsewhere.
Need someone who actually answers?
Based in Auburn. Serving Auburn, Opelika, and businesses across Alabama.